Customised Customer Service Training For Barrengarry Area
Better customer care may be that difference causing clients to choose you above other providers offering the very same products or services.
Good customer service is critical for all businesses, large or small. It may have a direct impact on customer loyalty and where potential customers choose to spend their money.
Increasingly, customers are valuing customer service over and over both product quality and low prices so increasing customer service is vital.
The customer support course is delivered as an interactive lecture with key concepts and techniques workshopped providing participants a chance to put these skills into practice.
- 12 poor listening habits and how to prevent them
- Communication Skills
- Develop the skills and practices that are essential elements of a customer service focused supervisor.
- How to build good will
- Internal vs. External customers
- Nature of communication – what it is and why it goes wrong
- Responding to challenging customer requests assertively
- Understand that neutral or indifferent service loses clients, creates dissatisfaction
- Why you lose customers
About This Customer Service Training Session
Establishing a successful customer service program on your company demands dedication from yourself and your own staff.
Our courses can be tailored to meet the requirements of every business when dealing with both external and internal customers, irrespective of industry or the size of your company.
The course ensures that the students can transfer these skills to the job and thereby provides a substantial return on the training investment to the organization.
This training session is designed for groups such as sales, marketing, telesales and customer service teams looking to improve the customer experience throughout the customer travel.
If you’re a business located in Barrengarry we can offer a customised Customer Service Training to fit your team.