Customised Customer Service Training For Barraport West Area
Clients are the lifeblood of any business. Yet it’s surprising how few people and organisations have mastered delivering consistent service excellence.
Discover what it means to provide truly outstanding customer service, along with the value of customer excellence into the modern business.
Learn new technologies for communications using Neuro Linguistic Programming to enhance your customer service abilities.
This in house customer service skills course is aimed at creating service skills, including tackling the harder situations.
- Adopted a consistent, professional fashion when talking with customers
- Produce a positive reputation for their department / organisation
- Defining good customer service
- Explaining technical information to non technical clients
- How using excellent customer service can generate return business
- Listening fully and with attention
- Sharing our personal experiences of good and poor service
- The power of using titles, with 5 simple tips to remember them
- Why you lose customers
About This Customer Service Training Session
Ideal for team members at all levels that are wanting to develop their customer service and communication skills for working with internal and external customers.
Our customer service training programs already include many great research-proven topics for you to choose from.
The course incorporates role-playing exercises, group exercises, and discussions of concepts which are most applicable when tailored to the experiences of their students.
We’re also experienced at providing bespoke training courses in customer services, as well as longer term programmes to fulfill specific organisation targets and service standards.
The training is made for local business within the Barraport West region.