Customised Customer Service Training For Barooga Area
Customer service isn’t a department. It is a philosophy to be adopted by each employee.Developed and presented by customer service specialists, this seminar teaches ways to work easily with others and create a more pleasant environment.
Our customer services class is ideally suited to those already working in a customer service capacity, or contemplating exploring a new career area.
With such a tough competition, the only way to distinguish yourself from other companies is to go out of your way to assist your clients and supply a superb customer service.
- Being a positive influence and ambassador
- Customer contact model and service standards
- Differences between assertive, aggressive and passive behaviour
- How to Deal with the inherent frustrations of heavy customer contact
- Identify ways to establish links between excellence in client service and your company practices and policies.
- Professional Telephone Techniques and Courtesy
- Say no without using the ‘no’ word and avoid disappointing a customer
- Teaches skills for handling difficult, abusive and high maintenance customers.
- Why the choices you make with each customer contact are so important
About This Customer Service Training Session
An important part of the training is to provide solutions to meet those needs and expectations through consistent and positively reinforced training.
Participants will learn to “wow” customers and build strong customer service teams.
This class focuses on analysing needs, priorities and problem investigations in the delivery of service to clients.
We can even design a full-year and multi-year customer service program to build and sustain a customer-focused culture.
If you’re located in Barooga and need a customised training session for your group, please get in touch with us.