Customised Customer Service Training For Barnawartha Area
Customer experience training is vital for any organization that works with customers or clients.
Ideal for those working in a contact centre role, this client service class will provide you the skills to offer deal with complex or challenging customer service situations.
In this customer service training course, participants learn the crucial skills necessary to provide exceptional customer service through real world exercises and group activities.
This in house customer service skills course is aimed at developing service skills, including handling the more difficult situations.
- 4 ways to build a strong team
- Coping with anger and complaining customers
- Enjoy their work more, so clients can feel their excitement for their role
- Establish a customer complaint policy.
- Introducing colleagues to resolve customer service issue
- Raise the bar on customer service and marketing strategies
- React to a criticism as an opportunity for service recovery and to enhance systems
- Satisfying the client’s basic needs
- Teaches skills for handling difficult, abusive and higher maintenance customers.
- What your customers, desire, need and expect
About This Customer Service Training Session
Exploring all customer touch points and focusing on professional communication, this course will not just help you manage, monitor and report on the effectiveness of your service to customers, but handle customer complaints in a professional way.
Learn the strategies involved in exceeding customer needs and directing staff to understand and retain customer relationships.
Simply put, the higher quality customer service you provide, the higher degree of customer satisfaction you may enjoy, and that will translate into repeat business and more revenue.
We can adapted to your specific needs and the examples used can be quite specific to your organisation.
Ask us about a customised training session in Barnawartha.