Customer Service Training Barnadown

Customer Service Training For Barnadown Area

An engaging customer service training class to develop and fine-tune customer service skills, with half-day or one-day training options available.
If you’re in a customer focused role or you manage a client support group, this course is perfect as it will better help you provide high quality service to clients and clients.
Our customer services class is ideally suited to those already working in a customer service capacity, or contemplating exploring a new career area.
The importance of a corporate culture that fulfills and excites its workers cannot be underestimated.

The Outline:

  • Enjoy how their individual effort counts towards the success of the organisation
  • Creates a professional and proactive image for the company through service criteria
  • Easier management of staff and customer problems due to improved management skills and enhanced satisfaction of staff and clients
  • How to build good will
  • The Way to provide customer service over the telephone
  • Listening fully and with focus
  • Review your performance and plan for customer service development
  • The impact of bad service on an organisation
  • Using body language to your advantage

About This Customer Service Training Session

Each workshop presents techniques for managing challenging clients and situations and also offers opportunities to apply new skills to service interactions.
Participants will learn to “wow” customers and build strong customer service teams.
The course ensures that the students can transfer these skills to the job and thereby provides a substantial return on the training investment for the organization. This session is for Customer service representatives, sales professionals, sales and customer service supervisors and managers, marketing professionals and managers, front line workers, anyone and everyone who comes into contact with customers!

Customer Service Training Offered in Canberra, Melbourne, Sydney, Perth, Parramatta, Brisbane and Adelaide. This session can be customised to match your company if you are located in Barnadown.