Customised Customer Service Training For Barlows Hill
Customer experience training is crucial for any organization that works with clients or clients.
Every single contact between you and the client is vital. This course will help you understand the basic principles of good customer service practices, whether you communicate with customers in person, on the phone or via email.
One good customer service experience can change the entire perception a client holds towards the organization.
The way that your customers purchase from you is very important, because if the purchasing experience is frustrating or difficult a client may not even finish their initial purchase, let alone return.
- 3 simple rules for answering another person’s phone
- Confidently handle unhappy customers and produce a solution-centric approach to complaints.
- Dealing with difficult, overbearing customers
- Handling customer enquiries
- Importance of first impressions , as seen from the customer’s standpoint
- Prioritizing customer projects to keep both the important as well as the urgent moving forward
- Respond to customer requests with a sense of urgency
- Turning disappointment into delight
- What does great service look like and feel like?
About This Customer Service Training Session
Ideal for team members at all levels who are wanting to develop their customer service and communication skills for working with internal and external customers.Ideal for those working in a contact centre role, this client service course will provide you the skills to manage complex or challenging customer service situations.
This program takes customer service training to the maximum level.
With a selection of training options, take a look at a number of the most popular themes or have us design something special for you.
Please contact us for additional information on Customer Service Training for your business in Barlows Hill.