Barlil Customised Customer Service Training
Clients are the lifeblood of any business. Yet it’s surprising how few people and organisations have mastered providing consistent service excellence.
Do you understand customer needs and problems and would like to provide guidance to staff members?
It’s the responsibility of the organisation to provide the sort of high quality customer service training required to supply customers with positive experiences.
This lively and interactive, course was designed to help people acquire knowledge and skills necessary for creating memorable service experiences leading to customer loyalty.
- Active listening skills on the telephone
- Course Overview
- Empowers you with techniques to deal with difficult or problematic situations
- Group discussion, demonstration, exercise with group review
- Interpersonal skills with customers
- Professional telephone and email Methods
- Review recruitment practices to ensure you hire the right front-line staff.
- Turning disappointment into delight
- Why the choices you make with each client contact are so important
About This Customer Service Training Session
Customer service training programs improve the customer service skills and skills of your employees and equip them with the customer service tools mentioned previously.
In order to make customer satisfaction, you need to go beyond good customer service and exceed your clients’ expectations with exceptional service every time.
This course provides guidelines and best practices for providing excellent customer service that will enable frontline associates and support staff in back-up and support functions to build, maintain, and increase a loyal customer base.
With a range of training options, take a look at some of the most popular themes or have us design something specific for you.
Local Barlil Customer Service Training available for teams.