Customer Service Training Barham

Barham Local Customised Customer Service Training

Customer experience training is crucial for any organization that works with clients or clients.
Exceptional customer service is a crucial element for any company, continually improving skills to achieve peak levels of performance and sales achievement.
Our training provides advanced customer service ideas for your organization based on the content area or competency that you would like to improve.
This program provides tools which will further enhance customer service skills and confidence when providing service to clients from diverse cultures.

The Outline:

  • Always welcome a customer with friendliness and a willingness to serve
  • Communication Skills
  • Develop the skills and practices which are essential elements of a customer service focused manager.
  • How listening can surmount a stressed situation
  • How to speak concisely and make every word count
  • Listened efficiently, asked questions and summarised to respond fully to a customer request
  • Document customer details in a Customer Relationship Management (CRM) database.
  • Up selling and cross selling techniques
  • What customer service is

About This Customer Service Training Session

Ideal for team members at all levels that are wanting to develop their customer service and communication skills for working with internal and external clients.
Learn the strategies involved in exceeding customer needs and directing staff to understand and retain customer relationships.
Simply put, the higher quality customer service you provide, the higher degree of customer satisfaction you may enjoy, and that will translate into repeat business and more revenue.
You will learn the causes of poor customer support, good customer care skills and how to handle complaints.

The practice is created for local business within the Barham region.