Customised Customer Service Training For Barellan Point Area
Customer expectations are on an all-time high. Even with continual insights, many client needs are still not satisfied. This is a clear sign that training needs to be more strict.
Every single contact between you and the client is vital. This course will help you understand the basic principles of good customer service practices, whether you communicate with customers in person, on the phone or via email.
Regardless of the size or type of your business, the importance of customer service training for its achievement is undeniable
This in house customer service skills course is aimed at creating service skills, including handling the harder situations.
- 5 ways to improve your over-the-phone persona
- Build trust with customers by informing when a guarantee Can’t be fulfilled
- Deliver bad news to customers in a more positive way.
- Handling work based customer requests
- Introducing colleagues to resolve customer service issue
- Professional Telephone Techniques and Courtesy
- Recognise what employees are searching for to be genuinely engaged.
- The secrets to good rapport with customers and partners
- Why you lose customers
About This Customer Service Training Session
As you discuss the various skills and techniques, you will draw from your own personal and varied experiences to share elements of reward and challenge. Consider this class as a re-energizing time to build and expand from where you are now.
Our focus is on you, and we will deliver a customer service training workshop that’s exactly what your company needs.
This one day Customer Service Training Course is for individuals on the front line of customer service, whether face to face or on the telephone.
This training session is designed for groups such as sales, marketing, telesales and customer service teams looking to enhance the customer experience throughout the customer travel.
Contact us now to find out more on running a Customer Service Training in Barellan Point.