Customer Service Training For Bardwell Park Area
Better customer care may be that gap causing clients to choose you over other suppliers offering the very same products or services.
If you’re searching to provide exceptional, outstanding service then this program is excellent for all staff who deal with external and internal clients.
Learn new technologies for communications using Neuro Linguistic Programming to enhance your customer service abilities.
The customer service course is delivered as an interactive lecture with key concepts and skills workshopped providing participants a chance to put these skills into practice.
- 4 ways to build a powerful team
- Choose appropriate behavior for different customer service situations
- Demonstrate flexible ways of dealing with difficult clients
- Explaining technical information to non technical clients
- Introducing colleagues to resolve customer service issue
- Raise the bar on customer service and marketing strategies
- React to a complaint as an opportunity for service recovery and to improve systems
- Stepping into your clients shoes
- The power of using titles, with 5 easy tips to remember them
- What your customers, want, need and expect
About This Customer Service Training Session
Ideal for team members at all levels who are wanting to develop their customer service and communication skills for working with internal and external clients.
Participants will learn to “wow” customers and build strong customer service teams. Professional, certified instructors with extensive experience in the service industry teach the classes.
This training session is designed for groups such as sales, marketing, telesales and customer service teams looking to improve the customer experience throughout the customer journey.
We can offer a training session for your team in Bardwell Park.