Customer Service Training Barbalin

Customised Customer Service Training For Barbalin

Customer service is not a department. It’s a philosophy to be embraced by each employee.Developed and presented by customer support specialists, this seminar teaches ways to work easily with others and create a more pleasant atmosphere.
It’s the responsibility of the organisation to provide the kind of high quality customer service training required to supply customers with positive experiences.
This in house customer service skills course is aimed at developing service skills, including handling the more difficult situations.

The Outline:

  • Attract customer compliments which are recorded, rewarded and recognised
  • Communicate more assertively and effectively
  • Develop strategies for creating engaged employees and satisfied customers in whatever business units you handle.
  • Explore the principles of Terrific service
  • Importance of developing lasting relationships
  • Handle Different Stressful Situations with the Irate, Rambling, Insistent, Threatening or Vulgar Clients
  • Responding to challenging customer requests assertively
  • Teaches skills for handling difficult, abusive and high maintenance customers.
  • What differentiates us from our competitors?

About This Customer Service Training Session

Ideal for team members at all levels who are wanting to develop their customer service and communication skills for working with internal and external customers.
Our customer service training programs already include many great research-proven topics for you to select from.
The course ensures that the students can transfer these skills to the job and thereby provides a substantial return on the training investment for the organization.
We can customise the program so it is contextualised to suit you and your office needs.

Onsite Customer Service Training available in Barbalin.