Customised Customer Service Training For Baranduda Area
Complex customer service functions are in demand across a complete spectrum of industries and workplaces, including banking and finance, travel and retail, contact centres, help desks, reception, front of business and counter support.
Engage your staff with customer service training that is easy to implement and easy to use.
Inspire Your Company with a WOW Client Service Philosophy!
The customer support course is delivered as an interactive lecture with key concepts and skills workshopped providing participants an opportunity to put these skills into practice.
- Answer the phone in a standard way and with a grin
- Dealing with anger and complaining customers
- Enhance each client interaction with friendliness and go the extra mile
- How to avoid making a poor phone impression
- Identifying ways to add value and exceed customer expectations
- Make decisions to overcome problems and adapt customer services
- Strategies for contending with rude or abusive callers
- Teaches skills for handling difficult, abusive and high maintenance customers.
- What customer service is
About This Customer Service Training Session
Exploring all customer touch points and focusing on professional communication, this course won’t only help you manage, monitor and report on the effectiveness of your service to customers, but manage customer complaints in a professional manner.
Our Customer Service class will engage, instruct and equip your staff members with the skills required for frequently tough customer service based roles.
Target audience is Customer Service agents.
We’ll provide you valuable know-how on a wide range of topics like organizing your desk, appropriate email etiquette, dealing with tough customers, and how customer service will make your company excel.
The training is created for local business within the Baranduda region.