Customer Service Training In Barambah
As the first line of contact with clients, service representatives can influence customer perceptions and ensure their loyalty and satisfaction.
Exceptional customer service is a crucial element for any company, continually improving skills to achieve peak levels of performance and sales achievement.
Individuals who interact directly with a client needs to have a skillset and mindset to meet or exceed a client’s expectations.
This course is ideal for anyone seeking training in customer service and client care.
- Ask key staff what they already do to give good customer service.
- Encourage ideas, observations and suggestions from all employees.
- Handling work based client requests
- Include a staff training program and review staff performance frequently.
- Raise the bar on customer service and marketing strategies
- React to a criticism as an opportunity for service recovery and to enhance systems
- Recognise what employees are searching for to be truly engaged.
- The value of a Vision Statement
- What does good service look like and feel like?
About This Customer Service Training Session
An excellent course suitable for all management and staff. Our courses can be tailored to fit the demands of every business when dealing with both internal and external customers, regardless of industry or the size of your business.
Learn the fundamentals of customer service, with ideas on the best way to provide excellent customer support to improve your bottom line.
This course provides guidelines and best practices for providing excellent customer service that will enable frontline associates and service staff in back-up and support functions to build, maintain, and increase a loyal customer base.
We can adapted to your precise requirements and the examples used can be quite specific to your organisation.
To get a local session customised to suit Barambah teams contact us.