Barabba Customised Customer Service Training
Complex customer service roles are in demand across a whole spectrum of industries and offices, such as banking and finance, travel and retail, contact centers, help desks, reception, front of company and counter support.
Employees that are properly trained and demonstrate professional customer service skills, can improve customer loyalty and satisfaction.
Regardless of the size or type of your business, the importance of customer service training for its achievement is undeniable
This course is ideal for anyone seeking training in customer service and customer care.
- Active listening skills on the telephone
- Building customer relationships
- Develop more confidence and ability as a problem-solver
- How listening could surmount a tense situation
- How to view your organization through the eyes of the customer
- Nature of communication – what it is and why it goes wrong
- Review client satisfaction using verifiable data
- Understand each customer is worth the sum total of all transactions over time
- What your clients, desire, need and anticipate
About This Customer Service Training Session
Exploring all customer touch points and focusing on professional communication, this course will not just help you manage, track and report on the effectiveness of your service to clients, but handle customer complaints in a professional manner.
Our customer service training programs already include many great research-proven topics for you to select from.
The course will give you the skills to develop customer loyalty and will teach you how you can take care of yourself and feel confident in almost any customer situation.
We’ve got tons of terrific customer service training courses that will be a fantastic match for you and your team.
We can provide a training session for your team in Barabba.