Customer Service Training Banyan

Customer Service Training For Banyan

Trying to find customer service training courses?
Good customer service is vital for all businesses, big or small. It can have a direct impact on customer loyalty and where potential customers choose to invest their money.
People who interact directly with a client must have a skillset and mindset to meet or exceed a customer’s expectations.
See the skills required to provide excellent customer service to internal and external customers.

The Outline:

  • Active listening skills on the telephone
  • Customer contact points and Understanding of the customer journey
  • Develop the skills and practices which are essential elements of a customer service focused manager.
  • Handling work based customer requests
  • How to keep your cool in the toughest situations
  • Personal presentation tips
  • Surprise and delight customers by under promising and over delivering.
  • The 80 / 20 Rule — why you should ‘super-serve’ your top 20 percent
  • What distinguishes us from our competitors?

About This Customer Service Training Session

Terrific customer service training covers essential behaviors, service strategies, and support systems that collectively ensure an exceptional customer experience.
One-day instructor-led customer service training classes are offered at your site for up to 15 students per class.
This one day Customer Service Training Course is for people on the front line of customer support, whether face to face or on the phone.
We can customise the program so it is contextualised to suit you and your office needs.

If you are located in Banyan and require a customised training session for your team, Please contact us.