Customer Service Training Bannockburn

Bannockburn Customised Customer Service Training

Customer Service Training provides your entire team with the knowledge and skills necessary to continuously exceeded guest expectations.
Gain thorough knowledge and understanding of customer service practices and be confident in handling enquiries, complaints, and communications.
Learn to create an amazing customer experience.
This program provides managers with the tools to construct a customer centric organisation utilizing the most current customer support strategies for sustaining and building a culture of service excellence.

The Outline:

  • Actively look for ways to go the extra mile and exceed customer expectations
  • Complaint handling practice
  • Delivering bad news to clients in a professional way
  • How to handle the inherent frustrations of heavy customer contact
  • Increases customer satisfaction and retention by creating loyalty
  • Practical tips for handling dangerous anger
  • Responding to customer complaints
  • The 80 / 20 Rule — why you should ‘super-serve’ your top 20%
  • Using positive language and tone of voice

About This Customer Service Training Session

All of our programs can be customized to meet your precise needs.Ideal for those working in a contact centre role, this client service course will provide you the skills to manage complicated or challenging customer service situations.
This Customer Service Training Course is for professionals who wish to make a significant contribution to their company’s image or bottom line and make their own lives easier by consistently providing exceptional customer service to both external and internal clients. This session is for Customer service representatives, sales professionals, sales and customer service supervisors and managers, marketing professionals and managers, front line workers, anyone and everyone who comes into contact with clients!


This Customer Service Training could be customised to suit the local area of Bannockburn.