Customer Service Training For Bannister Area
Better customer care may be that difference causing clients to choose you over other providers offering the same products or services.
Do you understand customer requirements and problems and want to offer guidance to staff members?
People who interact directly with a customer must have a skillset and mindset to meet or exceed a customer’s expectations.
This customer service training can help you train yourself, your staff, and your company not only to head off issues, but also to rise to a level of service excellence.
- Active listening including taking notes
- Choose appropriate behaviour for different customer service situations
- Deliver bad news to clients in a more positive manner.
- How to Deal with the inherent frustrations of heavy customer contact
- Increases customer satisfaction and retention generating greater potential income for the Business
- Learn lessons from your most difficult customers
- Respond to and report on client feedback and complaints
- The 3 Principles of superior customer service
- Use verifiable data while keeping reporting processes to compare changes in client satisfaction
About This Customer Service Training Session
An important part of the training is to provide solutions to meet those needs and expectations through consistent and positively reinforced training.
Loyal customers tell others and promote the benefits of your products and services. Professional, certified instructors with extensive experience in the service sector teach the classes.
This training session is designed for groups such as sales, marketing, telesales and customer service teams looking to enhance the customer experience throughout the customer journey.
Contact us today for a customised quote for your Bannister company.