Customised Customer Service Training For Banksmeadow Area
Customer Service Training will provide your entire team with the knowledge and skills required to constantly exceeded guest expectations.
Do you understand customer needs and problems and would like to provide guidance to staff members?
Our customer service skills training is specifically designed to develop the participants skills and behaviours to offer exceptional customer care.
This short course provides you with practical skills, knowledge and strategies.
- 12 poor listening habits and how to prevent them
- Communicate more assertively and effectively
- Diagnose problems in delivery of customer support
- Explore the principles of Terrific service
- Describe the key elements of customer service excellence
- Practical exercises in pairs and trios with group discussion
- Document customer details in a Customer Relationship Management (CRM) database.
- The 80 / 20 Rule — why you should ‘super-serve’ your top 20 percent
- Why you lose customers
About This Customer Service Training Session
An fantastic course acceptable for all staff and management. Our courses can be tailored to fit the demands of every business when dealing with both internal and external customers, irrespective of industry or the size of your enterprise.
Participants will learn key concepts and participate in facilitated exercises and discussions that will personalize the customer support content to their precise functions and responsibilities in the business.
This Customer Service Training Course is for professionals who wish to make a significant contribution to their company’s image or bottom line and make their own lives easier by always providing exceptional customer service to both internal and external customers.
This training session is designed for groups such as sales, marketing, telesales and customer service teams seeking to improve the customer experience throughout the customer travel.
This session is created for company located in Banksmeadow.