Customised Customer Service Training For Banks Creek
Complex customer service functions are in demand across a whole spectrum of industries and workplaces, such as banking and finance, travel and retail, contact centers, help desks, reception, front of business and counter service.
Do you understand customer requirements and problems and would like to offer advice to staff members?
Inspire Your Company with a WOW Client Service Philosophy!
The customer service course is delivered as an interactive lecture with key concepts and skills workshopped providing participants a chance to put these skills into practice.
- Always welcome a client with friendliness and a willingness to serve
- Customer contact points and knowledge of the customer journey
- Delight the customer by going beyond customer satisfaction
- Examples of exceptional customer service skills
- Increases customer satisfaction and retention by creating loyalty
- Obtain customer feedback to continuously refine a customer service program
- Respond to client requests with a sense of urgency
- The impact of bad service on an organisation
- Why finding new customers costs five to seven times more
About This Customer Service Training Session
Companies will need to give their employees access to a wider array of knowledge source, subject matter specialists, examples of best practices and other individuals’ experience of customer services.
No travel expenses, the training is conducted in your own facility.
This one-day course explores the essence of truly exceptional customer service, providing the skills to react to customer and client needs.
We can adapted to your precise needs and the examples used can be very specific to your organisation.
Supplying local training options to your Banks Creek business.