Customer Service Training Bangheet

Customised Customer Service Training For Bangheet Area

Customer Service Training will provide your entire team with the knowledge and skills necessary to continuously exceeded guest expectations.
Feedback from workshop participants tells us that they could immediately use their new skills to their workplace the next day. In order to stand out in today’s business environment, one can’t hope to get by just meeting customer expectations.
The way your customers buy from you is very important, because if the purchasing experience is frustrating or difficult a client may not even finish their initial purchase, let alone return.

The Outline:

  • 12 poor listening habits and how to avoid them
  • Course Overview
  • Differences between assertive, aggressive and passive behaviour
  • Factors of good and poor communication on the phone
  • Individual and group exercises, facilitated group discussion
  • Manage Different Stressful Situations with the Irate, Rambling, Insistent, Threatening or Vulgar Customers
  • Reward customers with a customer loyalty program.
  • Teaches skills for handling difficult, abusive and higher maintenance customers.
  • What your clients, want, need and expect

About This Customer Service Training Session

Ideal for team members at all levels that are wanting to develop their customer service and communication skills for working with internal and external customers.
Our trainers are experts in their field and have a wealth of Customer CARE experience within your industry.
The course ensures that the students can transfer these skills to the job and thereby provides a significant return on the training investment to the organization.
You will learn methods to attract, connect with and keep customers in a competitive marketplace, such as how to turn complaints into opportunities.

Corporate Customer Service Training accessible in Bangheet.