Bangerang Customised Customer Service Training
As the first line of contact with customers, service agents can affect customer perceptions and ensure their satisfaction and loyalty.
Discover what it means to provide truly outstanding customer service, together with the value of customer excellence into the modern business.
One good customer service experience can alter the whole perception a client holds towards the organization.
This workshop will give you the skills to deliver a level of customer service that sets your organisation apart. You will learn methods to attract, connect with and retain customers in a competitive marketplace, including how to turn complaints into opportunities.
- Addresses the skills required to provide excellent customer service to internal and external clients.
- Deal effectively with situations where client expectations have not been met
- Develop effective interpersonal communication and problem-solving abilities
- How to deal with difficult customers
- Identify ways to genuinely meet your clients’ needs.
- Presentation, revolving flipchart exercise in small groups, group review
- Respond to customer requests with a sense of urgency
- Take possession of a customer problem; follow it through to settlement, and follow up to confirm the problem is resolved to their satisfaction
- What does good service look like and feel like?
About This Customer Service Training Session
Completing this course will allow you to understand why businesses need excellent customer care.
Learn the fundamentals of customer service, with tips on how to provide excellent customer service to improve your bottom line.
The customer service training is either a full or half-day customer support workshop focussed on the crucial role people play in building customer loyalty and creating positive service experiences.
Throughout the program, you will receive training that takes you in the fundamentals of customer care through to providing quality customer feedback and customer satisfaction as a means of improving and possibly growing your business.
Local Bangerang Customer Service Training available for teams.