Customer Service Training Bangalow

Bangalow Customised Customer Service Training

An engaging customer service training course to develop and fine-tune customer service skills, with half-day or time-management training options available.
Employees that are properly trained and demonstrate professional customer service skills, can improve customer loyalty and satisfaction.
Most successful businesses and companies take customer support very seriously.
This course is perfect for call centers wanting to keep abreast of the most recent thinking in relationship building in addition to individuals who face the client on a daily basis.

The Outline:

  • 3 steps to assertive behaviour to get difficult messages around in tactful, respectful manner
  • Building customer relationships
  • Develop effective interpersonal communication and problem-solving skills
  • Establishing customer needs and responding to requests
  • Identify the needs and priorities of the organisation in delivering services to clients
  • Practised how to turn customer service disappointment into a positive experience
  • Recognise what employees are searching for to be genuinely engaged.
  • Taking ownership of problems
  • What your customers, want, need and anticipate

About This Customer Service Training Session

Companies need to provide their employees access to a wider range of knowledge source, subject matter specialists, examples of best practices and other individuals’ experience of customer services.
Learn about customer service skills, building customer loyalty, creating effective first impressions, managing customer expectations, and much more by filtering through our training and development workshops.
The more you know about your customers the more empowered your team will be and the better results you will get from training.
We can also design a full-year and multi-year customer service program to develop and sustain a customer-focused culture.

Please contact us for more information on Customer Service Training for your business in Bangalow.