Customer Service Training In Bancroft
Customers are the lifeblood of any business. Yet it is surprising how few people and organisations have mastered providing consistent service excellence.
Good customer service is vital for all businesses, big or small. It can have a direct impact on customer loyalty and where potential customers decide to spend their money. To put it simply, the higher quality customer service you provide, the higher degree of customer satisfaction you may enjoy, and that will translate into repeat business and more earnings.
Providing great customer service is an art.
See the skills required to provide exceptional customer service to internal and external customers.
- Answer the telephone in a standard way and with a grin
- Dealing with clients in person
- Empowers you with techniques to deal with difficult or problematic situations
- Exemplary service and how to achieve same
- Interpersonal skills with customers
- Manage stressful situations with customers face-to-face and over the phone
- Respond to client requests with a sense of urgency
- The Value and Belief of Customer Care
- Using body language to your advantage
About This Customer Service Training Session
An excellent course suitable for all management and staff. Our courses can be tailored to fit the demands of every business when dealing with both external and internal customers, irrespective of industry or the size of your business.
Please contact us about specific articles and customisation.
This 1 day Customer Service Training Course is for people on the front line of customer service, whether face to face or over the phone.
Throughout the program, you’ll receive training that takes you in the principles of customer care through to providing quality customer feedback and customer satisfaction as a way of improving and possibly growing your business.
If you are a business located in Bancroft we can provide a customised Customer Service Training to suit your team.