Customer Service Training Balwyn

Customised Customer Service Training For Balwyn

Having the ability to clearly explain the next step in a process and confirming that the client is satisfied, will decrease the amount of callbacks and return customers. Improving “first contact” resolution is among the principal drivers of customer satisfaction.
Each and every contact between you and the customer is vital. This course can allow you to understand the basic principles of good customer service practices, whether you communicate with customers in person, on the phone or via email.
Learn the principles of customer service, with ideas on the best way best to provide excellent customer support to improve your bottom line.
This program provides tools that will further enhance customer service skills and confidence when providing service to clients from diverse cultures.

The Outline:

  • 4 ways to build a powerful team
  • Choose Proper behavior for different customer service situations
  • Dealing with objections
  • How to avoid making a poor telephone impression
  • How your attitude affects customers
  • Learn lessons from your most difficult clients
  • Recognise every customer touch point is a ‘moment of truth’
  • The 80 / 20 Rule — why you should ‘super-serve’ your top 20%
  • What does good service look like and feel like?

About This Customer Service Training Session

Assessing all customer touch points and focusing on professional communication, this course won’t just help you manage, track and report on the effectiveness of your service to clients, but handle customer complaints in a professional manner.
Loyal customers tell others and promote the benefits of your services and products.
This one-day course investigates the essence of truly exceptional customer service, providing the skills to react to customer and client needs. This session is for Customer service representatives, sales professionals, sales and customer service supervisors and managers, marketing professionals and managers, front line workers, anyone and everyone who comes into contact with customers!


We can conduct this Customer Service Training onsite in Balwyn.