Customer Service Training Balook

Customised Customer Service Training In Balook

Clients are the lifeblood of any enterprise. Yet it is surprising how few people and organisations have mastered delivering consistent service excellence.
Fantastic customer service is an integral part of any successful enterprise. Not only will your customers feel great about doing business with you, you can strengthen your company reputation and opening up opportunities for repeat business.
The benefits of good customer service are endless.
This course is fantastic for call centers wanting to keep abreast of the latest thinking in relationship building as well as individuals who confront the customer on a daily basis.

The Outline:

  • Addresses the skills required to provide exceptional customer service to internal and external customers.
  • Building and maintaining rapport
  • Enhance each client interaction with friendliness and go the extra mile
  • Handling work based customer requests
  • Increases customer satisfaction and retention generating greater potential income for the company
  • Nature of communication – what it is and why it goes wrong
  • Recognise what employees are searching for to be genuinely engaged.
  • Teaches skills for handling difficult, abusive and higher maintenance customers.
  • Using body language to your advantage

About This Customer Service Training Session

Companies need to provide their employees access to a larger array of knowledge supply, subject matter experts, examples of best practices and other peoples’ experience of customer service.
One-day instructor-led customer service training courses are offered at your site for up to 15 students per class.
This 1 day Customer Service Training Course is for people on the front line of customer service, whether face to face or on the phone.
We can adapted to your precise needs and the examples used can be quite specific to your organisation.

Local Balook Customer Service Training available for teams.