Customer Service Training Balnarring

Customised Customer Service Training For Balnarring Area

As the first line of contact with clients, service representatives can influence customer perceptions and ensure their satisfaction and loyalty.
Do you understand customer needs and problems and would like to offer guidance to staff members?
The benefits of good customer service are endless.
This program provides tools to concentrate on the important role of the individual in building client loyalty, making a positive impression, and contributing to a workplace service culture.

The Outline:

  • Apply the basic aspects of customer service in a business
  • Course Overview
  • Develop effective interpersonal communication and problem-solving skills
  • How to handle the inherent frustrations of heavy customer contact
  • How your attitude affects clients
  • Understanding and communicating regularly to customers exactly what the company is doing to meet their needs.
  • Reduce client turnover for long-term benefits and success
  • The power of using names, with 5 easy tips to remember them
  • What your customers, desire, need and anticipate

About This Customer Service Training Session

Ideal for team members at all levels that are wanting to develop their customer service and communication skills for working with internal and external customers.
Please contact us about specific content and customisation. Professional, certified instructors with extensive experience in the service industry teach the classes.
You will learn methods to attract, connect with and retain customers in a competitive marketplace, including how to turn complaints into opportunities.

Neighborhood Balnarring Customer Service Training available for teams.