Customer Service Training For Balnarring Beach Area
Customer Service Training will provide your whole team with the knowledge and skills necessary to constantly exceeded guest expectations.
Fantastic customer service is vital for all businesses, large or small. It can have a direct impact on customer loyalty and where potential customers decide to spend their money.
Our customer services class is ideally suited to those already working in a customer service capacity, or contemplating exploring a new career area.
This course covers essential topics in providing quality customer service.
- Attract customer compliments that are recorded, recognised and rewarded
- Build trust with customers by informing when a promise cannot be fulfilled
- Easier management of staff and customer problems because of increased satisfaction of staff and clients
- Group discussion, presentation, exercise with group review
- Importance of developing lasting relationships
- Placing yourself at the customer’s shoes
- Remember to use ‘please’ and ‘thank-you’ and offer world-class courtesy
- Ideas for providing customer support over the phone
- Using body language to your advantage
About This Customer Service Training Session
Ideal for staff members at all levels who are wanting to develop their customer service and communication skills for working with internal and external customers.
Our Customer Service course will engage, instruct and equip your staff members with the skills required for often difficult customer service based roles.
The customer service course will enhance each participant’s capacity to manage interactions with customers and ensure that they have the confidence to enable them to implement best practice customer service methods, providing customer satisfaction whilst developing customer loyalty.
We can customise the program so it is contextualised to suit you and your office requirements.
Providing customised Customer Service Training into your neighborhood Balnarring Beach area.