Balmoral Local Customised Customer Service Training
Customer experience training is vital for any organization that works with customers or clients.
Fantastic customer service is vital for all businesses, large or small. It can have a direct impact on customer loyalty and where prospective customers decide to spend their money. Simply put, the higher quality customer service you provide, the higher degree of customer satisfaction you will enjoy, and that will translate into repeat business and more revenue. In order to stand out in today’s business environment, an individual cannot hope to get by just meeting customer expectations.
This in house customer service skills course is aimed at creating service skills, including handling the harder situations.
- Use the basic aspects of customer service in a company
- Building and maintaining rapport
- Develop the skills and practices that are essential elements of a customer service focused supervisor.
- How listening can surmount a tense situation
- How we ‘manage’ our customers
- Presentation, revolving flipchart exercise in small groups, group review
- Recognise who the customers are and what they are looking for.
- Understanding the customer support interplay ‘experience ‘ procedure’
- Why the choices you make with each customer contact are so important
About This Customer Service Training Session
Each workshop introduces techniques for managing challenging clients and scenarios and also offers opportunities to apply new skills to support interactions.
If you’re in a customer focused role or you manage a customer service team, this program is ideal as it will better enable you to provide high quality service to clients and clients.
Schedule the training when it’s convenient for your employees.
We have a great deal of terrific customer service training courses which will be a fantastic match for you and your team.
Supplying local training options to your Balmoral company.