Balmoral Ridge Customised Customer Service Training
An engaging customer service training course to develop and fine-tune customer service skills, with half-day or one-day training options available.
If you’re looking to provide exceptional, outstanding service then this program is excellent for all staff who deal with internal and external clients.
It costs less to keep loyal customers than to acquire new ones. In addition, satisfied clients are more open to additional sales messages and are likely to refer others to that business.
This system provides tools to focus on the important function of the individual in building customer loyalty, making a positive impression, and contributing to an office support culture.
- 5 ways to reduce costly mistakes
- Choose Proper behaviour for different customer service situations
- Develop strategies to obtain client feedback for enhancing the supply of Services and Products
- The Way to express appreciation
- The Way to resurrect lost customers
- Professional telephone and email Methods
- Responsiveness — how do we improve
- The 80 / 20 Rule — why you should ‘super-serve’ your top 20 percent
- Use verifiable data while keeping reporting processes to compare changes in client satisfaction
About This Customer Service Training Session
As you discuss the various skills and techniques, you may draw from your own personal and diverse experiences to share elements of reward and challenge. Consider this class as a re-energizing time to build and expand from where you are now.
Loyal customers tell others and promote the benefits of your services and products.
The customer service course will enhance each participant’s ability to manage interactions with customers and ensure that they have the confidence to allow them to implement best practice customer service techniques, providing customer satisfaction whilst developing customer loyalty.
You will learn ways to attract, connect with and keep customers in a competitive marketplace, such as how to turn complaints into opportunities.
Contact us now for a customised quote for your Balmoral Ridge business.