Customer Service Training Balmattum

Balmattum Customised Customer Service Training

Trying to find customer service training classes?
Exceptional customer service is a crucial element for any company, continually improving abilities to attain peak levels of performance and sales achievement.
Some of the greatest organizations know one of the keys is integrating a strong customer service philosophy embraced by each and every person.
This course is ideal for anyone seeking training in customer service and customer care.

The Outline:

  • Ask key employees what they already do to provide good customer service.
  • Communication Skills
  • Defining good customer service
  • The Way to exceed customer expectations
  • The Way to resurrect lost customers
  • Handle Different Stressful Situations with the Irate, Rambling, Insistent, Threatening or Vulgar Clients
  • Review customer satisfaction with service delivery
  • Understand how an individual’s behavior impacts the behavior of others
  • What your clients, want, need and anticipate

About This Customer Service Training Session

An important part of the training is to provide solutions to meet those needs and expectations through consistent and positively reinforced training.
No travel expenses, the training is conducted in your own facility.
Target audience is Client Service agents.
We can customise the program so it’s contextualised to suit you and your office requirements.

The training is made for local business within the Balmattum region.