Customer Service Training For Ballyroe
Having the ability to clearly explain the next step in a process and confirming that the client is satisfied, will reduce the amount of callbacks and return customers. Improving “first contact” resolution is one of the principal drivers of customer satisfaction.
Engage your team with customer service training that’s easy to implement and easy to use.
In today’s competitive market, businesses must make sure they’re delivering the highest quality customer support.
This course covers essential topics in providing quality client service.
- Accepting responsibility outside your area
- Capture suggestions for improvement from customers
- Demonstrate flexible ways of dealing with difficult clients
- Get serious about delivering great customer service.
- Individual and group exercises, facilitated group discussion
- Presentation, revolving flipchart exercise in small groups, group review
- Record customer service standards and relate them back to company goals.
- Turning disappointment into delight
- Use verifiable data while maintaining reporting procedures to compare changes in client satisfaction
About This Customer Service Training Session
Completing this course will allow you to recognize why businesses need excellent customer care.
No travel costs, the training is conducted at your own facility.
This comprehensive customer service Course will offer you an opportunity to explore your responsibilities to the clients service function in your organisation.
We can also design a full-year and multi-year customer support program to build and sustain a customer-focused culture.
Contact us now to find out more on conducting a Customer Service Training in Ballyroe.