Customer Service Training Ballidu

Customer Service Training In Ballidu

Complex customer service roles are in demand across a complete spectrum of industries and workplaces, including banking and finance, travel and retail, contact centres, help desks, reception, front of business and counter support.
Engage your team with customer service training that’s easy to implement and easy to use.
It’s the duty of the organisation to provide the sort of high quality customer service training required to supply customers with positive experiences.
With such a tough competition, the only way to distinguish yourself from other companies is to go out of your way to help your customers and provide an excellent customer service.

The Outline:

  • Apply the basic aspects of customer service in a company
  • Customer contact model and support standards
  • Differences between assertive, aggressive and passive behaviour
  • How Good Am I at providing Customer Service? Questionnaire
  • Describe the key elements of customer service excellence
  • Lessens stress by providing skills to de-escalate challenging situations
  • Review customer satisfaction using verifiable data
  • The Value and Belief of Customer Care
  • What customer service is

About This Customer Service Training Session

Completing this course can help you understand why businesses need excellent customer care.Ideal for those working in a contact centre role, this client service class will give you the skills to deal with complex or challenging customer service situations.
This class concentrates on analysing needs, priorities and problem diagnoses in the delivery of service to clients.
We can even design a full-year and multi-year customer support program to develop and sustain a customer-focused culture.


Providing local training options to your Ballidu business.