Customer Service Training Ballengarra

Ballengarra Local Customised Customer Service Training

Customer Service Training will provide your whole team with the knowledge and skills necessary to continuously exceeded guest expectations.Developed and presented by customer service specialists, this seminar teaches ways to work easily with others and create a more pleasant environment.
Irrespective of the type or size of your business, the importance of customer service training for its success is undeniable
The customer service course is delivered as an interactive lecture with key concepts and skills workshopped providing participants a chance to put these skills into practice.

The Outline:

  • Actively look for ways to go the extra mile and exceed customer expectations
  • Consequences of poor service
  • Easier management of staff and customer problems due to increased satisfaction of staff and clients
  • How to express appreciation
  • The Way to provide customer service over the phone
  • Manage stressful situations with customers face-to-face and over the phone
  • Responsibility for customer service
  • The impact of bad service on an organisation
  • What does great service look like and feel like?

About This Customer Service Training Session

As you discuss the various skills and techniques, you may draw from your own personal and diverse experiences to share elements of reward and challenge. Consider this class as a re-energizing time to build and expand from where you are now.
Our Customer Service course will participate, instruct and equip your staff members with the skills required for frequently tough customer support based roles.
This course focuses on analysing needs, priorities and problem investigations in the delivery of service to clients.
We can customise the program so it is contextualised to suit you and your workplace requirements.

Please contact us for more information on Customer Service Training for your company in Ballengarra.