Customer Service Training For Ballard Area
Having the ability to clearly explain the next step in a process and confirming that the customer is satisfied, will reduce the amount of callbacks and return clients. Improving “first contact” resolution is among the primary drivers of customer satisfaction.
Fantastic customer service is an essential part of any successful enterprise. Not only will your customers feel great about doing business with you, you can strengthen your organization reputation and opening up opportunities for repeat business.
Providing exceptional customer service starts with understanding who your customers are and establishing a customer attention to meet their needs.
This in house customer service skills course is aimed at developing service skills, including handling the harder situations.
- Active listening skills on the phone
- Creates a professional and proactive image for the Business
- Differences between assertive, passive and aggressive behaviour
- Have the knowledge, skills and desire to resolve a customer’s inquiry or problem on the first call.
- Value of developing lasting relationships
- Listening fully and with attention
- Responding to challenging customer requests assertively
- Understanding the client’s business needs
- What is Customer Service?
About This Customer Service Training Session
An important aspect of the training is to provide solutions to meet those needs and expectations through consistent and positively reinforced training.
So as to make customer satisfaction, you need to go beyond good customer service and exceed your customers’ expectations with exceptional service every time.
The customer service class will enhance each participant’s capacity to handle interactions with clients and ensure that they have the confidence to enable them to implement best practice customer service methods, providing customer satisfaction whilst creating customer loyalty.
We have a great deal of terrific customer service training courses which will be a great fit for you and your team.
We can offer a trainer at the Ballard region.