Customised Customer Service Training In Ballarat West
An engaging customer service training course to develop and fine-tune customer service skills, with half-day or time-management training options available.
Engage your team with customer service training that’s easy to implement and easy to use.
Our customer services class is ideally suited to those already working in a customer service capacity, or considering exploring a new career area.
You’ll discover how to communicate effectively over email with colleagues/ customers, record and retrieve product and customer information on a database and handle complaints, deal with stress and respond effectively to customers.
- Enjoy how their individual effort counts towards the achievement of the organisation
- Builds your versatility for different situations through heightened communication skills
- Encourage ideas, suggestions and observations from all employees.
- Group discussion, demonstration, exercise with team review
- How to make customers feel important, and why you should
- Professional Telephone Techniques and Courtesy
- Recognise what employees are looking for to be genuinely engaged.
- Up selling and cross selling techniques
- What does good service look like and feel like?
About This Customer Service Training Session
An excellent course suitable for all staff and management. Our courses can be tailored to meet the demands of every business when dealing with both internal and external customers, regardless of industry or the size of your business.
In order to make customer satisfaction, you need to go beyond great customer service and exceed your customers’ expectations with exceptional service every time.
Schedule the training when it is convenient for your employees.
We can adapted to your specific requirements and the examples used can be quite specific to your organisation.
Providing local training options to your Ballarat West company.