Customer Service Training Ballarat East

Ballarat East Local Customer Service Training

Customer Service Training will provide your whole team with the knowledge and skills required to continuously exceeded guest expectations.
Ideal for those working in a contact centre role, this customer service class will give you the skills to provide deal with complex or challenging customer service situations.
Learn to create an wonderful customer experience.
This customer service course will provide practical methods for improving how to manage customers in a broad array of challenging situations.

The Outline:

  • Active listening skills on the phone
  • Build trust with clients by informing when a promise cannot be fulfilled
  • Demonstrate flexible ways of dealing with difficult clients
  • Group discussion, presentation, exercise with team review
  • Increases customer satisfaction and retention by creating loyalty
  • Understand How to Influence the Attitude of Your Clients
  • Review customer satisfaction with service delivery
  • Turning disappointment into delight
  • Using body language to your advantage

About This Customer Service Training Session

A customer support program formalises the level of customer service you aim to provide, and what practical things you will do to achieve this.
So as to create customer satisfaction, you need to go beyond great customer service and exceed your clients’ expectations with exceptional service every time.
This comprehensive customer service Course will provide you with a chance to explore your duties to the customers service function within your organisation.
We’ve got tons of terrific customer service training courses that will be a fantastic fit for you and your team.

If you would like to book a session for your group in Ballarat East please let us know.