Customised Customer Service Training For Ballarat Central Area
Customers are any organisation’s finest assets.
Exceptional customer service is a critical element for any company, continually improving skills to achieve peak levels of performance and sales success.
Learn how to create an wonderful customer experience.
This short course provides you with practical skills, knowledge and strategies.
- Use the fundamental aspects of customer service in a company
- Building and maintaining rapport
- Enjoy their work more, so customers can feel their excitement for their role
- Factors of good and poor communication on the phone
- Importance of first impressions , as viewed from the customer’s standpoint
- Prioritizing customer projects to keep both the important as well as the urgent moving forward
- Seek post-sale feedback from customers.
- The 80 / 20 Rule — why you should ‘super-serve’ your top 20 percent
- Why the choices you make with each client contact are so significant
About This Customer Service Training Session
An excellent course acceptable for all staff and management. Our courses can be tailored to meet the demands of every business when dealing with both external and internal customers, irrespective of industry or the size of your business.
Our trainers are experts in their field and have a wealth of Customer CARE experience in your industry.
This one-day course investigates the essence of truly exceptional customer service, providing the skills to respond to customer and customer needs.
We can customise the program so it’s contextualised to suit you and your office requirements.
Quality customised Customer Service Training accessible in Ballarat Central if you have a team.