Customer Service Training Ballajura

Customised Customer Service Training For Ballajura

An engaging customer service training class to develop and fine-tune customer service skills, with half-day or time-management training options available.
Exceptional customer service is a crucial element for any business, continually improving abilities to achieve peak levels of performance and sales achievement.
Our Customer Service specialists can help by sharing the lessons we’ve learned throughout our history and show how establishing core values can help companies meet their goals.
This program provides skills and tools to create memorable service experiences resulting in customer loyalty and successful customer centric organisations.

The Outline:

  • Answer the telephone in a standard way and with a grin
  • Deal effectively with situations where customer expectations have not been met
  • Diagnose problems in delivery of customer service
  • Follow-up to ensure completion
  • How to make customers feel important, and why you need to
  • Professional telephone and email Methods
  • Review recruitment practices to ensure you employ the ideal front-line staff.
  • Understand how an individual’s behavior influences the behaviour of others
  • What differentiates us from our competitors?

About This Customer Service Training Session

An fantastic course acceptable for all management and staff. Our courses can be tailored to fit the demands of every business when dealing with both internal and external customers, irrespective of industry or the size of your enterprise.
One-day instructor-led customer service training courses are offered at your site for up to 15 students per class.
This course provides guidelines and best practices for providing excellent customer service that will enable frontline associates and support staff in back-up and support roles to build, preserve, and increase a loyal customer base.
You will learn methods to attract, connect with and keep customers in a competitive market, including how to turn complaints into opportunities.

If you want to book a session for your group in Ballajura please inform us.