Customer Service Training Balladoran

Balladoran Customised Customer Service Training

Searching for customer service training classes?
Good customer service is an essential component of any successful business. Not only will your clients feel great about doing business with you, you can strengthen your organization reputation and opening up opportunities for repeat business.
Most customer service training emphasises skills and behaviors. These are important. However, delivering the best possible customer service — maintaining your customer retention high — requires more than basic training, it requires cultural change.
See the skills required to provide excellent customer service to internal and external clients.

The Outline:

  • Advance a customer support program from a fundamental to advanced level
  • Course Overview
  • Develop more confidence and ability as a problem-solver
  • How to build good will
  • Identifying the nature of customer complaints
  • Know how to handle customer behaviour by understanding their needs and expectations
  • Recognise every customer touch point is a ‘moment of truth’
  • Understand customer diversity
  • What is Customer Service?

About This Customer Service Training Session

Each workshop introduces techniques for handling challenging customers and scenarios and also offers opportunities to apply new skills to support interactions.
No travel costs, the training is conducted at your own facility.
This one day Customer Service Training Course is for people on the front line of customer service, whether face to face or over the phone.
We can also design a full-year and multi-year customer service program to build and maintain a customer-focused culture.

Customised Customer Service Training created for local Balladoran companies.