Balladong Customised Customer Service Training
Better customer care may be that difference causing customers to choose you above other providers offering the very same products or services.
Discover what it means to provide truly outstanding customer service, together with the value of customer excellence to the modern business enterprise.
One good customer service experience can change the entire perception a customer holds towards the organization.
This course is perfect for call centers wanting to keep abreast of the latest thinking in relationship building as well as individuals who confront the client on a daily basis.
- Active listening including taking notes
- Developed skills in engaging with customers and managing their enquiries effectively
- The Way to express appreciation
- Identify ways to establish links between excellence in customer service and your company practices and policies.
- Lessens stress by providing skills to de-escalate challenging situations
- Responding to challenging customer requests assertively
- Tips and tricks for providing customer support over the phone
- Using body language to your advantage
About This Customer Service Training Session
A customer support program formalises the level of customer service you aim to provide, and what practical things you will do to achieve this.
Our customer service training is always adapting to the most frequent method of communication used to connect with your clients e.g. face to face, phone, email.
This course session contains an engaging combination of lecture, group interaction, and role-playing to enhance retention of their training. This session is for Customer service representatives, sales professionals, sales and customer service supervisors and managers, marketing professionals and managers, front line workers, anyone and everyone who comes into contact with clients!
Customer Service Training are available for individuals in all major cities, customised training onsite is available in Balladong.