Customer Service Training Balingup

Customised Customer Service Training For Balingup

Delivering first-class service is a successful strategy for everybody.
Discover what it means to provide truly outstanding customer service, along with the value of customer excellence into the modern business enterprise.
Irrespective of the type or size of your business, the importance of customer service training for its achievement is undeniable
This course is perfect for call centers wanting to keep abreast of the most recent thinking in relationship building in addition to individuals who face the customer on a daily basis.

The Outline:

  • 4 ways to build a strong team
  • Confidently deal with unhappy customers and produce a solution-centric approach to complaints.
  • Differences between assertive, aggressive and passive behaviour
  • Have the knowledge, skills and desire to resolve a customer’s query or problem on the first call.
  • How we ‘manage’ our customers
  • Practical tips for managing dangerous anger
  • Recognise and reward staff behavior that you want repeated.
  • The 80 / 20 Rule — why you should ‘super-serve’ your top 20 percent
  • Why finding new customers costs five to seven times more

About This Customer Service Training Session

As you discuss the various skills and techniques, you will draw from your own personal and diverse experiences to share elements of challenge and reward. Consider this class as a re-energizing time to construct and expand from where you are now.
If you don’t find what you are looking for, we can make it for you. Professional, certified instructors with extensive experience in the service industry teach the classes.
We can adapted to your precise requirements and the examples used can be very specific to your organisation.

This session is created for business located in Balingup.