Customised Customer Service Training For Balickera
An engaging customer service training course to develop and fine-tune customer service skills, with half-day or time-management training options available.
If you’re looking to offer exceptional, outstanding service then this course is excellent for all staff who deal with internal and external customers.
One good customer service experience can alter the whole perception a customer holds towards the organization.
This customer service class will provide participants with the knowledge and skills needed to make certain that products and services are delivered and maintained to the standards your customers have come to expect.
- Actively listen to a customer with a complaint
- Customer contact points and Understanding of the customer journey
- Easier management of staff and customer problems because of improved management skills and enhanced satisfaction of employees and customers
- Follow-up to ensure completion
- Identifying challenging customer requests
- Nature of client service – the facts and the myths
- Record customer service standards and relate them back to business objectives.
- Understand that neutral or indifferent service loses customers, creates dissatisfaction
- Use verifiable data while keeping reporting processes to compare changes in client satisfaction
About This Customer Service Training Session
Ideal for staff members at all levels who are wanting to develop their customer service and communication skills for working with internal and external customers.Ideal for those working in a contact centre role, this customer service class will give you the skills to deal with complex or challenging customer service situations.
This system provides tools to identify the various ingredients that contribute to difficult customer situations; understand and overcome them and demonstrate how client recovery can benefit your organization.
You will learn the causes of poor customer support, very good customer care skills and how to deal with complaints.
If you want to book a session for your team in Balickera please let us know.