Balgowlah Customer Service Training
Delivering first-class support is a successful strategy for everybody.
Employees that are properly trained and demonstrate professional customer service skills, can enhance customer satisfaction and loyalty.
Providing exceptional customer service begins with understanding who your customers are and establishing a customer focus to satisfy their needs.
This workshop that may be tailored specifically for your organisation or department in order to examine various contact points for customers and the effect on their client journey and experience.
- Attitudinal Issues
- Choose appropriate behavior for different customer service situations
- Demonstration, facilitated group review, pairs exercise with group review
- How to identify and address the needs of your clients
- How to keep from getting upset and unraveled
- Looking for all the ways you can deliver, not reasons you can not
- Respond to client requests with a sense of urgency
- Teaches skills for handling difficult, abusive and higher maintenance customers.
- What does good service look like and feel like?
About This Customer Service Training Session
Each workshop presents techniques for handling challenging clients and situations and also offers opportunities to apply new skills to service interactions.
Our trainers are experts in their field and have plenty of Customer CARE experience within your industry.
The course ensures that the students can transfer these skills to the job and thereby provides a substantial return on the training investment to the organization.
We’ll give you invaluable know-how on a broad assortment of topics such as organizing your desk, appropriate email etiquette, dealing with tough customers, and how customer service will make your business excel.
This session is created for company located in Balgowlah.