Customer Service Training Balgowlah Heights

Customised Customer Service Training For Balgowlah Heights

An engaging customer service training class to develop and fine-tune customer service skills, with half-day or time-management training options available.
Engage your team with customer service training that’s simple to implement and simple to use.
This course provides guidelines and best practices for providing excellent customer service that will enable frontline associates and support staff in back-up and support functions to build, preserve, and increase a loyal customer base.
This course discusses how to connect with the customer and illustrates how to manage customer service on the telephone, in-person, responding to and sending e-mail, and when dealing with challenging customers.

The Outline:

  • Addresses the skills necessary to provide exceptional customer service to internal and external customers.
  • Course Overview
  • Encourage ideas, observations and suggestions from all employees.
  • Establishing customer needs and responding to requests
  • How your attitude affects customers
  • Make decisions to overcome problems and adapt customer services
  • Review recruitment practices to ensure you employ the right front-line staff.
  • Understanding the client’s business needs
  • What is Customer Support?

About This Customer Service Training Session

Customer service training programs enhance the customer service skills and abilities of your employees and equip them with the customer service tools mentioned above.
So as to make customer satisfaction, you want to go beyond great customer service and exceed your customers’ expectations with exceptional service every time.
This comprehensive customer service Course will provide you with a chance to explore your duties to the customers service function within your organisation.
You will learn the causes of poor customer care, good customer care skills and how to handle complaints.


Contact us now for a customised quote for your Balgowlah Heights business.