Balgowan Local Customised Customer Service Training
Clients are any organisation’s finest assets.
Discover what it means to provide truly outstanding customer service, together with the value of customer excellence into the modern business.
In today’s rapidly changing business world, the trick to a successful organisation isn’t only about providing an excellent service or product, but also about delivering great customer care.
This 1-day customer service training class introduces entry-level customer service agents to the fundamental principles and techniques required to provide excellent service.
- Active listening skills on the telephone
- Easy techniques for crystal-clear, positive communications
- Factors of voice that add and detract from the message and image being portrayed
- How to make your customers love you and tell everyone they know
- Understand How to Influence the Attitude of Your Customers
- Review customer satisfaction with service delivery using verifiable data while maintaining reporting processes to compare changes in client satisfaction
- Understand that all companies are in the ‘connection’ business
- Why finding new customers costs five to seven times more
About This Customer Service Training Session
An important part of the training is to provide solutions to meet those needs and expectations through consistent and positively reinforced training.
Please contact us about specific articles and customisation.
This Customer Service Training Course is for professionals who want to make a significant contribution to their company’s image or bottom line and make their own lives simpler by consistently providing exceptional customer service to both external and internal customers.
We’ll provide you valuable know-how on a broad assortment of topics like organizing your desk, proper email etiquette, dealing with tough customers, and how customer service will make your business excel.
Onsite Customer Service Training available in Balgowan.