Balgal Beach Customised Customer Service Training
Complex customer service roles are in demand across a whole spectrum of industries and workplaces, such as banking and finance, travel and retail, contact centres, help desks, reception, front of business and counter service.
Do you have well-developed skills and a broad understanding of customer service strategies?
Learn new technologies for communications using Neuro Linguistic Programming to enhance your customer service skills.
This course covers essential topics in providing quality client service.
- 3 simple rules for answering another person’s phone
- Customer contact points and knowledge of the customer journey
- Diagnose problems in matching service delivery to clients and promptly action procedures to resolve customer complaints
- How to deal with difficult customers
- How to see your organization through the eyes of the client
- Professional Telephone Techniques and Courtesy
- Recognise every customer touch point is a ‘moment of truth’
- Understanding the customer’s business needs
- What your clients, desire, need and expect
About This Customer Service Training Session
Companies need to give their employees access to a larger range of knowledge source, subject matter experts, examples of best practices and other peoples’ experience of customer service.
One-day instructor-led customer service training courses are offered at your site for up to 15 students per class.
The course ensures that the students can transfer these skills to the job and thereby provides a significant return on the training investment for the organization.
You will learn ways to attract, connect with and retain customers in a competitive market, including how to turn complaints into opportunities.
Quality customised Customer Service Training available in Balgal Beach if you’ve got a team.