Customer Service Training Baldina

Baldina Local Customised Customer Service Training

Delivering first-class service is a successful strategy for everybody.
Do you have well-developed skills and a broad knowledge of customer service strategies? In order to stand out in today’s business environment, one cannot hope to have by just meeting customer expectations.
This in house customer service skills course is aimed at developing service skills, including handling the harder situations.

The Outline:

  • Enjoy how their individual effort counts towards the achievement of the organisation
  • Deal effectively with situations where client expectations have not been fulfilled
  • Develop effective interpersonal communication and problem-solving skills
  • Exemplary service and how to achieve same
  • Identify the key elements of customer service excellence
  • Practical exercises in pairs and trios with group discussion
  • Reward customers with a customer loyalty program.
  • The right and wrong ways to say “no”
  • What customer service is

About This Customer Service Training Session

Establishing a successful customer service program on your company demands commitment from yourself and your own staff.
If you don’t find what you are searching for, we can create it for you.
This course concentrates on analysing needs, priorities and problem diagnoses in the delivery of service to clients.
Whether you want a public class or a group session in your offices, we can provide exactly what you want at a price that will guarantee a great return on your investment.

Customised Customer Service Training created for local Baldina companies.