Customer Service Training Bald Blair

Bald Blair Customised Customer Service Training

Customer service is intentionally and carefully designed to match your business — not by doing different things, rather by doing the same things differently.
Ideal for those working in a contact centre role, this client service class will provide you the skills to offer deal with complex or challenging customer service situations.
Learn how to create an wonderful customer experience.
This course is perfect for call centers wanting to keep abreast of the latest thinking in relationship building in addition to individuals who confront the customer on a daily basis.

The Outline:

  • 3 steps to assertive behaviour to get hard messages across in tactful, respectful manner
  • Build trust with clients by informing when a promise Can’t be fulfilled
  • Easy methods for crystal-clear, positive communications
  • Group discussion, demonstration, exercise with group review
  • Innocent statements which can drive customers away
  • Personal presentation tips
  • Recognize the value of providing excellent service to both internal and external clients
  • The advantages and disadvantages of electronic communication
  • What distinguishes us from our competitors?

About This Customer Service Training Session

Establishing a successful customer service program in your business requires dedication from yourself and your staff.
If you don’t find what you’re searching for, we can create it for you.
This one-day course explores the essence of truly exceptional customer service, providing the skills to react to customer and client needs.
We can adapted to your specific requirements and the examples used can be quite specific to your organisation.

We can offer a training session to your team in Bald Blair.