Balberra Customised Customer Service Training
Better customer care may be that difference causing clients to choose you over other suppliers offering the same products or services.
If you’re in a customer focused role or you manage a client service team, this program is perfect as it will better help you provide high quality service to clients and clients.
This course provides guidelines and best practices for providing excellent customer service that will enable frontline associates and service staff in copy and support roles to build, preserve, and increase a loyal customer base.
See the skills necessary to provide exceptional customer service to internal and external clients.
- 11 creative techniques to sharpen your listening skills
- Capture suggestions for improvement from customers
- Dealing with objections
- Explore the principles of Terrific service
- Identifying challenging customer requests
- Handle Different Stressful Situations with the Irate, Rambling, Insistent, Threatening or Vulgar Clients
- Respond to customer requests with a sense of urgency
- The 80 / 20 Rule — why you should ‘super-serve’ your top 20%
- Why you lose customers
About This Customer Service Training Session
Ideal for staff members at all levels who are wanting to develop their customer service and communication skills for working with internal and external customers.
Participants will learn key concepts and take part in facilitated exercises and discussions that will personalize the customer service content to their precise roles and responsibilities in the business.
This Customer Service Training Course is for professionals who wish to make a substantial contribution to their company’s image or bottom line and create their own lives simpler by always providing exceptional customer service to both external and internal clients.
We’re also proficient at providing bespoke training courses in customer services, in addition to longer term programmes to meet specific organisation goals and service standards.
Contact us today for more information on running a Customer Service Training in Balberra.