Balala Local Customised Customer Service Training
Customer Service Training provides your whole team with the knowledge and skills necessary to constantly exceeded guest expectations.
If you’re searching to provide exceptional, outstanding service then this course is ideal for all staff who deal with internal and external clients.
This course provides guidelines and best practices for providing excellent customer service that will enable frontline associates and service staff in copy and support roles to build, preserve, and increase a loyal customer base.
This program provides tools which will further improve customer service skills and confidence when providing service to clients from diverse cultures.
- Answer the phone in a standard way and with a grin
- Complaint handling practice
- Deliver tangible results through saved business and referrals
- Giving customers the wrong impression
- Value of developing lasting relationships
- Pre-planning to get the Most out of time, people and priorities
- Recognise Different Customer Personalities
- Techniques for handling complaints to the client’s complete satisfaction
- Use verifiable data while maintaining reporting procedures to compare changes in client satisfaction
About This Customer Service Training Session
Ideal for staff members at all levels who are wanting to develop their customer service and communication skills for working with internal and external clients.
Loyal customers tell others and promote the benefits of your products and services.
This comprehensive customer service Course will provide you with a chance to explore your responsibilities to the clients service function in your organisation.
We’re also experienced at providing bespoke training courses in customer services, as well as longer term programmes to meet specific organisation targets and service standards.
If you want to book a session for your team in Balala please let us know.